HEM – Coronavirus Policy October 2021

Currently a normal service is in place however there may be issues if any of our staff are affected or when/if directives are issued from government or the WHO.

We have the following in place to provide continuity of service:

All of our Estate Managers and support staff are fully equipped for home working at short notice should there be a further lockdown. We are now running a rota for our staff to be in the office more frequently each week. Due to new working practices derived from Covid our staff will be doing a combination of working from home and the office for the foreseeable future. This was agreed as a result of our staff survey and the wellbeing of the team at their request.

We are now accepting visitors to the office via appointment only, and are now attending client meetings where requested.

We have an Ireland-based call handler that will continue to take calls out of hours on behalf of Hillcrest and whose staff are also set up to be able to work from home should that be required

It should be noted however that although we may be able to handle and process calls, if things evolve, we are unlikely to be able to progress issues because we fully expect contractors and service providers to have their own delivery issues when their staff and engineers become unavailable.

We would not be able to request contractors attend any site where we are aware of contagion or even self-isolating persons.

In the event of an increased emergency level we will request that only genuine emergencies are called through to the office, though such emergencies are more likely to require the emergency services via 999. Should this be the case we will update residents further and our office phone line will offer advice on how to progress the issue.

This policy will be reviewed regularly in line with advice as per the links below and we will update as necessary:

https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Yours sincerely

Hillcrest Estate Management Limited