Everything you need to know as a Resident

Being a resident of one of our properties means you have peace of mind that your communal areas are looked after.

Maintenance issues

If you have a maintenance issue at your property please get in touch so we can help resolve the issue. Remember, Hillcrest are only responsible for the communal part of the property, if the issue is inside your property you will be responsible for any repairs required.

We have several ways to report a communal maintenance issue, our on-line report software is quick and easy to use by pressing the “report fault” button above. Once submitted our maintenance support team will progress the issue by appointing a contractor to attend to the repair, if elected you will receive updates on the progress of the works until they are completed.

If however you prefer to speak to one of us, our maintenance support team are available to assist you with your concerns, you can contact them during working hours by calling 0117 973 0600.

If you have an emergency issue outside of working hours, please dial our contact number 0117 332 0513. You will be directed to our dedicated emergency out of hours team who will help to resolve the problem being experienced.

Service Charge

Living in a leasehold property means you will be required to pay a service charge as per the terms of your lease. The service charge is necessary to ensure that communal facilities are managed and maintained for everybody living at your property. Your lease or transfer document will detail your service charge aportionment. If you have any queries regarding your lease or transfer and the service charge, we would recommend speaking to your solicitor.

Information relating to the service charge for the property can be found by clicking the read more button.

What our clients say

‘Just a note to say how much I appreciate what you have done over the years managing 219 Redland Road. You were always so helpful and knowledgeable whenever I had a query.

Maintenance and management issues were always dealt with quickly and professionally, and your ability to coordinate works reassured me.

Thanks for providing such a good level of service. I would certainly recommend Hillcrest.’

Angela MacLeod Director of 219 Redland Road

‘Our Management Company, representing 22 flats, has been with Hillcrest Estates for six years. Throughout that time Hillcrest have been efficient, reliable and responsive to our needs. They have undertaken hands-on management of the practical issues, administered our management meetings, helped with tricky legal matters and resolved issues between owners. It’s been a great service, and very good value. We are happy to recommend them highly.’

Carol Freeman MBE Chairperson of Pembroke Place Management Limited

‘An extremely helpful and efficient organisation, who have had the management of our block of flats for 5 years. Their specialist knowledge and connections have meant that all management issues have been taken out of our hands and dealt with swiftly and efficiently. They are always happy to go that extra mile too and help out wherever possible. Highly recommended.’

Jules Moore Director of Redder Meadow Limited

‘I highly recommend the professional services provided by Hillcrest Estate Management. The team are proactive and responsive. Renovation projects are always well planned and managed. They provide a personal touch, and I appreciate them following up on any concerns with on-site checks in person. Even when I have been overseas Hillcrest have made communications very easy.’

Melanie Smart Former Director of 37-45 Pilgrim’s Reach Management Company Limited

‘Pembroke Place Management Ltd appointed Hillcrest to manage our property at Gloucester Street, Bristol, which had previously been managed by 3 different companies, and your company is by far the best.

We had also researched other companies in the Bristol area before your appointment and found that you had an excellent reputation.  This reputation has been thoroughly deserved and I do not would not want others to think that this unfortunate publicity represents any failings in your excellent services.’

Nick Thornely Formerly Chairman of PPML

‘As a private landlord of a flat in a building managed by Hillcrest I would very strongly recommend their services. I own three properties in Bristol and out of all three the flat in the building managed by Hillcrest is the most stress free on my part. Hillcrest are very quick to react to any issues that arise but they are also very good at being proactive in planning and budgeting for future work that will be required.

Adam is a great communicator and very quick to respond to emails, and he is also very helpful and pleasant to deal with. I have a busy life with little spare time and it is good to have peace of mind knowing that the building is being managed efficiently.’

Nicola Empacher Former Director of Clifford House (Management) Limited

‘I am always happy to sing Hillcrests praises to whoever will listen – the last five years have been ones of real progress for us – no arrears, first redecoration upstairs for 30 years plus major stair repairs and everyone, just about, kept onside, what’s not to like?’

Paul Rowlandson Director of Kimbourne Flats Limited

‘During the time spent with Hillcrest as our Managing Agents, I found them to be very accommodating and always available to help.  We initially moved to Hillcrest, having always run an internal management company, because of a difficult owner.  Hillcrest became the conduit, managed to resolve issues and very obliging when this particular property was ultimately sold.  We are now a very happy group of four leaseholders who are in situ for the long-term, so have decided to take up the reins and again manage our affairs internally.

We would definitely recommend Hillcrest to anyone looking to take away the responsibility of running large managements or where there are absent vendors/landlords.’

Penny Down Director of Number 18 Durdham Park (Bristol) Limited

‘For over sixteen years, until very recently, I was a landlord of flats in a converted Bristol city centre apartment building, and the owner /resident of a flat within a purpose-built block located in Stoke Bishop. In addition, for many years, I was a Director of both management companies. Between them, the two companies have engaged over six management agents – to date, Hillcrest have been far and away the most effective.

Unlike some of the previous agents, Hillcrest’s staff comprise qualified estates managers with sound property knowledge and the ability to deliver to ensure premises are maintained to a high standard. My own experience is that Hillcrest’s staff behave professionally and courteously. In addition, the accounts team have efficiently managed the finances, minimizing the number of delinquent accounts and ensuring the build-up of sufficient reserves for future, critical works to both developments – one of which is a complex, listed building.’

Victoria Young Former Director of Protheroes House Management Committee Ltd and Howecroft Court Management Ltd

Useful Links

Alteration Request

You may need to request permission for any alterations to your property. Your lease or transfer will advise you if you need to seek permission to make changes. Simply click the link below to complete the alteration consent application process and one of our team will assist you with the process.

Make an alteration

Amend Property Details

If you need  to correct any errors or make changes to your personal details that we hold on your account you will need to request and complete an Amend Property details form by clicking the link below. When completing the information section, if you are subletting your property please make a note to highlight that you are subletting. Our team will be in touch to make the changes needed once the form has been submitted.

Amend Property Details

Key Request

To purchase a new key or fob for your property, please click the link below to access our maintenance request system. Simply select the Communal doors & access option and follow the prompts. There maybe an additional cost for keys or fobs, our maintenance team will contact you once your request is received to help you.

Request a key

Your Rights & Responsibilities

Living within a shared community has many obligations and responsibilities. These are usually detailed within your lease/transfer and are designed to ensure that all residents on the development can enjoy their properties.

Read more

Insurance

For leasehold properties it is common that building insurance is provided as part of the service charge. Your lease will outline the insurance arrangements for your home. Contents insurance is the responsibility of the homeowner. Your estate manager will be able to answer any additional questions you have about the building’s insurance for your property.

Read more

Ground rent

Many leasehold properties will be required to pay a ground rent to the landowner/freeholder. Hillcrest provide the collection service for many of their clients and will issue the payment request for the ground rent.

read more

Out of hours

Hillcrest are available 24/7 365 days a year. Our dedicated out of hours provider are available to assist with emergency issues. You can contact them by calling 0117 332 0513. Please note that they can only assist with emergency issues. Our office based team can assist with any other enquiry during our regular opening hours.

Making a complaint

Sometimes things don’t go to plan. If you need to make a complaint and have already been in contact with your property manager, we would request that you follow our formal complaints procedure that can be found here Hillcrest Complaints Procedure – 2022

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