Who deals with the handover?
How long is the contract with Hillcrest?
Why do I pay an insurance premium?
What happens if I cannot afford to pay my service charge?
Who do I contact out of hours?
My neighbours are noisy, what do I do?
Too many properties are let to tenants who don’t seem to care. What can I do?
Do I need to tell Hillcrest if I want to make alterations to my home?
How do I become more involved in the management of the development?
What repairs are Hillcrest responsible for and what are my responsibilities?
How do I obtain a new key and fob?
Do I need to apply for consent to keep a pet at my property?
Who do I report faults inside my new home to?
How often will the outside and entrance of the building be redecorated?
Who checks that the Cleaners and Gardeners are doing a good job?
When will Hillcrest start charging me my Service Charge?
What happens whilst the developer is still building?
Do I need to tell Hillcrest if I am selling my property?
Do I need to tell Hillcrest if I am letting my property?
Do I need to tell Hillcrest if I don’t live at the property or I am an Investor Purchaser?
How do I know what Hillcrest is spending my Service Charge on?
Why do I have to pay Service Charge when I live in a Freehold House?
What is the Sinking Fund and Redecoration Fund?
What is the Management Fee?
My property is empty, why do I have to pay?
What has happened to the Service Charge that I paid to the developer when I bought my home?
What do I do if the wrong name is on my service charge invoices?
Why is my Service Charge higher than my neighbour or the building down the road?
Can I have a satellite dish?
What is Service Charge?
Why do I have to pay Ground Rent?
How can I pay my Service Charge or Ground Rent?
Why has my Service Charge increased?
How do I report a problem?
